Because these products are supplied exclusively as Research Use Only (RUO) laboratory materials, approved claims are typically resolved through replacement, reshipment, or correction rather than monetary refund whenever possible.
Returns & Refund Eligibility
Once an order has been processed and shipped, it cannot be returned for change of mind, because the chain of custody and storage conditions can no longer be verified.
Defective or incorrect shipments
If an order arrives damaged in transit, contains the wrong item, is missing items, or a verified manufacturing or fulfillment error occurred, Epiphany will correct the issue through replacement or reshipment whenever possible. Refunds are considered only when replacement is unavailable or required by applicable law.
How to submit a claim
- Email admin@epiphanypeptideresearch.com within 3 calendar days of confirmed delivery.
- Include your order number and the lot number from the label.
- Describe the issue and keep the item in its original packaging until we respond.
- Failure to report shipping damage or fulfillment errors within the required claim window may result in denial of the claim.
What is not covered
- items that have been opened or removed from documented storage conditions;
- change-of-mind returns on correctly supplied items;
- claims made after the 3 days window.
We reserve the right to request photographs, lot numbers, shipping documentation, and additional information necessary to evaluate any claim before approving replacement or refund.